U. S. Patriot Act

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT — To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.

Important Information about the Fair Credit Reporting Act

Under the Fair Credit Reporting Act, you have the right to notify us if you believe we have reported inaccurate information about your account to any Credit Reporting Agency. Such notices should be sent in writing and include your complete name, current address, loan number, the last four digits of your social security number, daytime number, and details of the specific information, which you believe is inaccurate. A copy of the actual credit report in question should be included, if available.

Send your notice to:
Eustis Mortgage Corporation
1100 Poydras Street, Suite 2525
New Orleans, LA 70163

Home Mortgage Disclosure Act Notice

he HMDA data about our residential mortgage lending are available for review. The data shows geographic distribution of loans and applications; ethnicity, race, sex, age, and income of applicants and borrowers; and information about loan approvals and denials. You can inquire at any one of our branch offices regarding the locations where HMDA data may be inspected. For more information, visit the Consumer Financial Protection Bureau’s Web site

State Websites for Consumer Complaints

For Louisiana Consumers

All complaints must be submitted in writing.
To file a complaint, please complete the complaint form and send to OFI by mail, email, or fax.

Mail: Office of Financial Institutions
Post Office Box 94095
Baton Rouge, LA 70804-9095

(Please note that content in email sent to OFI is not encrypted and can be intercepted and read. To ensure better confidentiality, please fax or mail the complaint information
via United States Postal Service.)

Fax: (225) 925-4524

(225) 925-4660 (888) 525-9414

For Texas Consumers:

Eustis Mortgage Corporation is chartered, licensed, or registered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Savings and Mortgage Lending. Any consumer wishing to file a complaint against Eustis Mortgage Corporation should contact the Texas Department of Banking through one of the means indicated below:

In person, or by U.S. Mail:
2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705-4294

Telephone: 877-276-5550
Fax: 512-475-1313

The Department maintains a recovery fund to make payments of certain actual out of pocket damages sustained by borrowers caused by acts of licensed mortgage banker residential mortgage loan originators. A written application for reimbursement from the recovery fund must be filed with and investigated from the Department prior to payment of a claim. For more information about the Recovery Fund, please consult with the Department’s website at

For Tennessee Consumers:

If you have an issue with a financial institution, first, you should try to resolve the issue with the financial institution. If you have attempted to work with the institution but need more assistance, you can file a complaint with the department. Here are the ways to file a complaint with TDFI:

    1. Register the complaint online at
    2. If you need to furnish supporting documentation to coincide with a recently submitted complaint, or else you are an institution which needs to submit a response to a consumer complaint, please send this documentation using this link:
    3. Call 1-800-778-4215 to receive a consumer complaint form
    4. Fax a completed Consumer Complaint Form to 615-253-7794
    5. Request a form via e-mail at
    6. Mail a completed consumer complaint form to:
      Tennessee Department of Financial Institutions
      Tennessee Tower 26th Floor
      312 Rosa L. Parks
      Nashville, TN 37243

Once the complaint is completed and sent to the department, the complaint will be assigned to a Consumer Resources Specialist to review. If more information is needed, the assigned specialist will contact the complainant. In most cases, the complaint and supporting documentation will be sent to the financial institution or licensee; however, there may be situations where a different course of action is taken. If the complaint is sent to an institution, the institution will be asked to provide a written response to the department. Once the institution’s response is reviewed by the Consumer Resources Specialist, the Department will respond to the complainant.

Please note that the department cannot act as a court of law or as an attorney on the complainant’s behalf, provide legal advice, or become actively involved in complaints that are in litigation or have been resolved by the court system

For Mississippi Consumers:

The Mississippi Department of Banking and Consumer Finance’s (DBCF) primary mission is to provide effective supervision and regulation of Mississippi’s State-chartered banks and other financial service industries to ensure the public is provided with a convenient, safe and competitive banking environment, along with fair and lawful consumer related financial transactions.

DBCF conducts examinations of all state-chartered banks, thrifts, and credit unions, independent trust companies, mortgage lenders, small loan companies, insurance premium finance companies, motor vehicle sales companies, pawn brokers, title pledge lenders, consumer loan brokers, check cashers (payday lenders), money transmitters, and debt management service providers. DBCF’s examinations ensure these industries are in compliance with Mississippi’s laws designed to protect its citizens. DBCF also participates in programs to educate Mississippi’s consumers on financial literacy and provides a consumer complaint resolution process.

MS Department of Banking and Consumer Finance Local: 601.321.6901
P.O. Box 12129 WATS: 800.844.2499
Jackson, MS 39236-2129 FAX: 601.321.6933

For Indiana Consumers (Disclaimer not required):

(3 types of complaints – Do Not Call/Fax, Identity Theft and Security Breaches, Fraud)

You can file a consumer complaint with the Indiana Attorney General’s Office online at or by filling out a printable form. You can also request a complaint form by calling 1.800.382.5516 or 317.232.6330.

For Kentucky Consumers

Kentucky Department of Financial Institutions Complaint

The Department of Financial Institutions (DFI) regulates state-chartered banks, state-chartered credit unions, money transmitters, check cashers/payday lenders, mortgage lenders and other lenders. To file a complaint against an entity or individual regulated by DFI, complete a complaint form and submit it to the Consumer Protection Branch. If you are not sure if the entity with which you are dealing is regulated by DFI, you can use our Search for a Licensee feature, which searches a database of financial institutions entities regulated by DFI.

Financial Institutions Complaint Form.doc

The above form is in Microsoft Word format and can be filled out by downloading and typing in the document, or by printing the form and filling it out by hand. Submit the form by email, mail or by fax at 502-573-0184. If you have questions, email or call toll-free 844-354-0613.

For Oklahoma Consumers:

Oklahoma Department of Consumer Credit: 800-448-4904

Instructions for submitting a complaint:

  1. Print the complaint form by clicking on the “Submit A Complaint” button below.
  2. Complete the complaint form with all required information.
  3. Include all supporting documentation regarding the complaint. (Supporting documentation includes information such as a copy of a loan agreement, copies of any checks or indication of payments, correspondence to the lender or licensee, etc.)
  4. Submit the complaint and supporting documentation via, fax, E-Mail or regular United States mail to the address listed below.

Please mail all supporting documentation to:
Department of Consumer Credit
3613 NW 56th, Suite 240
Oklahoma City, OK 73112

For Arkansas Consumers

Contact the Arkansas Securities Department at 501-324- 9260
TELEPHONE: (501) 3249260
FACSIMILE: (501) 3249268

Complaint Form:!userfiles/file/ComplaintForm.pdf
Upon receipt of a properly completed “Complaint Form”, the Arkansas Securities Department (ASD) will review the complaint and, generally request a response from the company or individual that is the subject of the complaint. Based on this information, ASD will decide whether or not to begin a formal investigation. If a formal investigation begins, it will ordinarily remain confidential, as will any related documentation. You are invited to attach photocopies (no originals please) of supporting documents to the Complaint Form.

Please return the completed form to ASD by emailing or by mailing to the address above. The form MUST be signed either by hand or by checking the signature box.

For Alabama Consumers:

State of Alabama
State Banking Department
ATTN: Arlene Baldwin
P.O. Box 4600
Montgomery, AL 36103-4600

First check the frequently asked questions to see if your answer is listed. If you cannot find an answer to your question listed, you can file a complaint against the institution.

Procedures to file a complaint:

    • Download the Complaint Form
    • Complete the form
    • Mail to the appropriate address

Note: You may type and print this form from its current format; however, it cannot be saved or e-mailed unless you have the complete version of the adobe acrobat software.